Reading a meter.
The location of any meters should be marked on your house guide this will be displayed in a prominent position with your repairs policy and if appropriate your HMO and Gas certificates.
Your electricity meter tells us how much electricity you’ve used and helps us keep an accurate energy bills. Reading your electricity meter is easy once you know how. Use our simple instructions to find out how your electricity meter works.
Your digital meter displays readings in one row of figures (single register) or two rows of figures (two registers).
Reading a single register digital meter
Write down the numbers shown from left to right. Ignore the last figure marked 0.1
Reading a digital meter with two registers
If your tariff gives you lower priced off-peak electricity your meter may have two rows of figures like the one in the picture.
Typically the top row records the off-peak electricity you use. It is marked LOW or NIGHT.
Typically the bottom row records the normal rate electricity you use. It could also be marked RATE 1 or RATE 2. Make a note of the markings as this will be useful when submitting your read later.
To take a reading, write down the numbers shown from left to right in both rows. Ignore the last figure marked 0.1
Your dial meter comprises of six dials. These read from left to right.
You only need to read the first five dials - starting with the 10,000kWh dial on the left and stopping after the 1 kWh dial.
Don’t read the last dial on the right – it is for testing purposes only.
Remember that the dials move in opposite directions, as shown by the red arrows in the picture below.
Reading a dial meter
If the pointer falls between two numbers, always read the lower number – in Fig A you would write down the number 4.
If the pointer is directly over a number always record it – in Fig B you would write down the number 5.
If the pointer on a dial falls between 9 and 0, reduce the reading already taken for the dial on the left by one – for example, if your original recorded 5, reduce this to 4.
Following these instructions, the correct meter reading for the dial in the diagram will be 44928.
Your electronic meter always displays the charging rate currently in use – Rate 2 during the day and Rate 1 or Economy 7 at night. Please write down the rate showing and submit it with your reading.
Need more help reading your electricity meter?
If your meter measures in cubic feet (ft3) the display panel will show four digits before the decimal point.
If your meter measures in cubic meters (m3) the display panel will show five digits before the decimal point.
If you have a digital meter please remember the following points when you take a reading:
Record main digits only – main digits will be shown in black on a white background, or in white on a black background
Ignore red digits
Ignore digits inside a red border
Ignore printed zeros – 0
Ignore any numbers after a decimal point
If you have a dial meter, please remember the following points when you take a reading:
Adjacent dials rotate in opposite directions
Ignore dials marked ‘100 per rev’ and the large dial
Ignore red dials
Read the other dials from left to right; write down the number that the hand has passed
If the pointer falls between two figures, write down the lower figure. If the pointer falls between 9 and 0, write down 9
For example, the reading for the dial meter shown above should be recorded as 6653.
How to read your meter
Please remember that water meters are not fitter to all properties.
Useful information when reading your meter
The meter will record the amount of water you use in cubic meters (m3). One cubic meter is 1,000 litres or 220 gallons of water.
The black or white digits are whole cubic meters and are the numbers we use when calculating your charges. The white digits on the red background (or red digits on a white background) show parts of a cubic meter and you do not need to read these when providing your own reading.
Some meters may have black digits on a white background or white digits on a black background
(as per the images below).
Some meters may have four main dials rather than five (as per the images below). You should not include any of the white digits on a red back ground (or red digits on a white background) in their meter reading.
Please remember to close the boundary box after reading your meter. We guarantee to read your meter at least once a year and may need to request access your property.